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Your Legal Rights Against Telemarketers

Your Legal Rights Against Telemarketers

Do you know your legal rights against telemarketers and spam calls? The Telephone Consumer Protection Act (“TCPA”) was passed by Congress in response to increasing consumer complaints regarding telemarketer and debt collector calls. The TCPA’s aim is safeguard consumer privacy and to reduce the number of nuisance calls.

The TCPA makes it unlawful “to make any call… using any automatic telephone dialing system… to any telephone number assigned to a… cellular telephone service.” 47 U.S.C. 227(b)(1)(A)(iii). The definition “automatic telephone dialing system” includes systems which, like predictive dialers, have the capacity to dial stored numbers without human intervention. See 47 U.S.C. 227(a)(1)(A)-(B). The TCPA also makes it unlawful “to initiate any telephone call to any residential telephone line using an artificial or prerecorded voice to deliver a message without the prior express consent of the called party.” 47 U.S.C. 227(b)(1)(B).

A telemarketer or debt collector violates the law when they make an automated “robo” call, pre-recorded message, or text message to a consumer’s phone, unless the consumer previously gave the telemarketer or debt collector permission.

Please be advised that the consumer can revoke that consent at any time by notifying the telemarketer or debt collector to stop calling. Moreover, a telemarketer or debt collector is in violation of the TCPA when making solicitation calls to consumers whose telephone numbers have been registered on the “Do-Not-Call List.”
Consumers can add their phone numbers to the Do-Not-Call List registry by visiting https://www.donotcall.gov/Register/Reg.aspx

So, what do you do if you think you’re receiving calls in violation of the TCPA? Consumers who are receiving such calls can take a few steps to document the violations, such as:

  • Obtain and save all phone records and highlight incoming calls from debt collectors and telemarketers
  • Make a written record of the calls you are receiving, specifically, recording the date of the call, time of the call, caller’s identity, and a summary of any conversations held with the caller
  • Save all voice messages
  • If you have revoked your consent to receive calls, keep a copy of the letter.

Consumers may also file a lawsuit against the telemarketers or debt collector for the violation of the TCPA. A consumer may recover:

  • Up to $500 for each violation of the Do-Not-Call registry,
  • Up to $500 per phone call that violates the TCPA, and
  • Up to $1,500 per phone call if the consumer can show that the TCPA was violated knowingly and willfully. See 47 U.S.C. §227(b)(3)(B); 47 U.S.C. §227(c)(5)(B); 47 U.S.C. §227(f)(1).

The TCPA does not provide fee shifting rights to recover counsel fees, thus, the statute, as written, is essentially form over substance. It is likely that the cost to pursue a lawsuit exceeds any recovery. It is advisable (and free advice) to register your number with the “Do-Not-Call List,” as provided above.

Recently, a bipartisan bill named the Telephone Robocall Abuse Criminal Enforcement and Deterrence Act (“TRACED”) was introduced in January 2019. If passed, TRACED will ensure that phone companies use new technology to identify calls as potentially fraudulent (such as spam calls) to inform consumers whether to answer.
Due to the complexities and intricacies of the laws, our attorneys at Puff & Cockerill, LLC are available to help ease the burden and navigate the legal waters. Puff & Cockerill is a full-service law firm, with two offices in Gloucester County and an office Camden County. To schedule a consultation or speak with one of our consumer law attorneys, please feel free to call our office at (856) 845-0011 or email at info@pufflaw.com.